Online Booking
For your convenience you can book online 24 hours a day, 7 days a week! Please enter the word "discount" in the specials code section of your online reservation.
*Please note that our online system cannot compute the best discount for you so when you make your reservations online the total that will appear will be your total before any applicable discounts. As soon as we receive your online reservation we apply all discounts & contact you by phone to confirm. Please be sure to let us know in the notes section of your online reservation if you have coupons, postcards or a “PGV” card so we may apply those discounts if applicable.
Your credit card is not charged until we have confirmed your reservation with you.
What are your office hours?
Our Smoky Mountain resort on-site office hours are from 8 a.m. until 9 p.m. (eastern time) Monday - Sunday. The office hours are subject to change depending on the
season. We are closed on Thanksgiving Day and Christmas Day. Reservations for your Smoky Mountain vacation can be made at anytime on our website.
Where are you located?
Hidden Springs Resort is located in East Tennessee, less than five
minutes from Dollywood Theme Park, Dollywood's Splash Country &
Pigeon Forge, Tennessee. We are about fifteen minutes from The Great
Smoky Mountains National Park, Ripley's Aquarium of the Smokies &
Gatlinburg, Tennessee. Hidden Springs Resort Rentals LLC office is located
on-site. When entering the resort the office is on the right. For specific
directions, please click on the Map & Directions button located on
the top of each web page.
What is check-in & checkout time? Can I check-in early?
Check-in time is 4 p.m. and after. If your cabin is ready before check-in
time, we will be happy to give you an early check-in. However, we cannot
guarantee an early check-in. Checkout time is 11 a.m. On occasion,
we can allow a later checkout but only with approval from management.
If all members of your party have not left the cabin by 11 a.m. without
prior approval from management, you will be charged an additional night's
stay.
Do you have a minimum night requirement?
We have a general two night minimum on our cabin rentals & require a 3-4 night minimum stay during certain peak and holiday times. Please click here for the current night minimums.
Can I stay just one night?
There is a general 2 night minimum year-round but one night stays in a one, two or three bedroom cabin are accepted under specific conditions. One night stays in a four bedroom or larger must be approved by management.
The one night must fall between 2 other reservations making only one night available or one night stays are accepted Sunday-Thursday only.
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One night stays may only be booked within 7 days of arrival date. No advanced one night reservations are accepted prior to 7 days of arrival date.
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One night stays are allowed on Friday & Saturday as a walk-in basis or same day reservation only. Please remember if paying in all cash a $300 CASH damage deposit is required.
- No discounts will be given on one night stays unless a specific special is offered.
What is required to make a reservation?
A deposit of 1/2 of the total stay is required to make a reservation.
Upon check in, you will be required to present your driver's license
and the credit card used for deposit. All credit cards used must belong
to an occupant of the cabin. Cardholder must sign responsibility for
any damages incurred by themselves or any member of the party at check
in. No reservation will be honored if the cardholder is not present
at check in. Visa, Master Card, Discover and American Express are accepted.
Advanced deposits are maintained in an interest bearing escrow account,
and interest is retained by our office to help defray operating costs.
NO personal or business checks are accepted at check in. Personal checks
and business checks are accepted for the deposit as long as they are
received at least 30 days before the arrival date. All advance deposits
become earned by the company at time of reservation as opposed to time
of occupancy. Company may elect to use advance deposits for general
operating purposes at any time after the initial reservation, subject
only to company's cancellation policy.
If any reservation is paid in full with cash or check, a $300 refundable
CASH damage deposit will be required at check in, along with an imprint
of a valid credit card. The credit card must belong to someone who is
staying in the cabin and accepting responsibility for any damages. The
damage deposit will be returned 10 days after check out, as long as no
damage or theft has occurred in the rental unit.
What are your rates?
Our rates are listed under each individual cabin page. You can do
a cabin search to narrow it down, and then choose which cabins you like
and the rates and availability calendar will be listed on the cabin
page.
Do you require a clean fee?
Each reservation will be charged a one time cleaning fee (including tax)
depending on the size of the cabin.
One bedroom $59.00
Two bedroom $69.00
Three bedroom $79.00
Four bedroom $89.00
Five bedroom $119.00
Six bedroom $119.00
Seven & up $149.00
There will be additional charges if furniture has been moved, TV cords
rearranged, etc. There will also be additional charges if excessive
cleaning is necessary upon departure.
Do you require a damage deposit?
If any reservation is paid in full with cash, check and/or money order,
a $300 refundable CASH damage deposit will be required at check in, along
with an imprint of a valid credit card. The credit card must belong
to someone who is staying in the cabin and accepting responsibility
for any damages. The damage deposit will be returned 10 days after check
out as long as no damage or theft has occurred in the rental unit. There
is a $100 CASH damage deposit on all reservations that are for a 5 bedrooms
or larger cabins.
Are pets allowed in your cabins? What is your pet policy?
You don't have to leave your beloved dog or cat at home! Hidden Springs Resort Rentals LLC offers several pet friendly cabins to choose from. A $50.00 (plus tax) one-time non-refundable pet fee is required for up to two pets. Management approval is necessary for anyone wishing to bring more than two pets. There will be an additional $25 (plus tax) per pet over the two pet limit. Also required is a $50 refundable CASH deposit per pet. This deposit will be sent back within 10 business days after departure if no damage has occurred and no extra cleaning is necessary. You will need to crate your pet when leaving it alone in the cabin. Your pet must be on a leash anytime it is out of the cabin. No pets are allowed in the pool area. A two pet limit is required on all cabins unless otherwise approved by management.
How old do you have to be to rent a cabin?
You must be 21 years of age or older in order to rent a cabin. You
must be at least 25 years of age to rent a 5 bedroom or larger cabin.
Exceptions may be made only with the approval of management.
What is supplied in the cabin?
We supply such items as toilet tissue, paper towels, laundry detergent,
bath soap, trash bags and coffee packets. Each cabin is furnished with
all the necessary linens. If at any time during a guest's stay they
need extra supplies and/or linens they can visit our office during normal
business hours.
What is your cancel policy?
Any reservation cancelled prior to 21 days of your arrival is subject
to refund less a $65.00 cancel fee on one and two bedrooms and $85.00
on three bedroom and larger. No refunds are given within the 21-day
cancel policy. You may however use your deposit as credit for up to
one year. No refunds or discounts are given for weather conditions,
power outages, acts of nature, etc.
What is there to do in the area?
This gorgeous Smoky Mountain area has tons of area attractions such
as Dollywood Theme Park, Dollywood's Splash Country, Dixie Stampede,
Ripley's Aquarium of the Smokies, WonderWorks & The Great Smoky
Mountains National Park. The area is full of shows, shopping, hiking,
horseback riding, fishing and plenty of other things to keep you entertained.
We are only about an hour and a half from Asheville, NC where the Baltimore
Estate is located and Cherokee, NC where you can enjoy Harrah's Casino.
For more information on some of the exciting things to do you, can click
on our Area Info button on the top of each web page.
What is a noise ordinance?
We know you are on vacation at Hidden Springs Resort, and we want you
to have a fantastic stay with us. However, every once in a while, there
may be a group that doesn't understand that their party may disturb
other guests. We will strictly enforce a 10:00p.m curfew on excessive
noise. If necessary, you will be asked to leave without a refund.
What are the pool hours?
The pool hours are 9:00a.m to 10:00p.m. No lifeguard is on duty at
any time. No alcoholic beverages are permitted in the pool area or common
grounds. No pets are permitted in the pool area.
Is there any additional parking for large vehicles?
There is some additional parking available on a first come first serve
basis. If you are bringing a trailer or will need additional parking,
please check with the front desk.
Can I ride a four-wheeler or dirt bike on the resort?
No four wheelers or dirt bikes are permitted to be driven on the resort.
When are the fireplaces in operation?
The fireplaces are operational from October to March, each year.
Where is the nearest airport?
The nearest airport is the Knoxville McGhee Tyson Airport located
in Knoxville, TN. Knoxville is about an hour from our resort, depending
on traffic.
Do you have group facilities for weddings, groups and reunions?
Hidden Springs Resort has a beautiful wedding chapel and group reception
area located right here on the resort. We have several large cabins
to accommodate groups, weddings and reunions. Group lodging discounts
may be available. Please give us a call toll free at 1-888-HSR-TENN
(477-8366) for more information on rates and reserving the chapel and/or
reception area.
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